Has LIC’s death claim settlement capacity reduced over the years?

In the recently released IRDA annual report for FY 2019-2020, LIC’s claim settlement ratio (CSR, death claims) was 96.69%. Since FY 2016-2017, LIC’s CSR has been decreasing. Is this a cause for concern? We investigate. Before we proceed, the reader needs to appreciate that the Claim settlement ratio is not a probability of life insurance…

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Claim settlement ratio is not a probability of life insurance claim acceptance!

The claim settlement ratio is the number of death claims settled divided by the total number of death claims received. Many people assume/claim that this ratio represents the probability of life insurance claim settlement. Here is why this is incorrect. Take the case of dice used in gambling. A single die is a cube with…

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